The government of the Republic of Kazakhstan is taking measures to prevent the spread of coronavirus on the territory of Kazakhstan. As of March 1, 2020, the 4th stage of reinforcement was introduced, expanding the list of countries where quarantine measures are applied to those who arrived from them.
All scheduled flights (34 flights per week) between Kazakhstan and China have been suspended since February 3, 2020.
Starting March 1, 2020, the number of regular flights on Nur-Sultan – Seoul and Almaty – Seoul routes has been reduced from 9 to 3 flights per week.
Almaty – Tehran flights by Mahan Air have been suspended since March 1 (1 flight per week).
Starting March 5, Nur-Sultan - Baku flights are suspended. The flight Almaty - Baku is limited from 5 to 1 flight, the flight Aktau - Baku is limited from 7 to 1 flight. The flight Nur-Sultan - Tokyo is limited from 2 to 1 flight.
Due to suspension of these flights, the passengers who have tickets for the above flights as of March 1, 2020 may return their tickets at the place of purchase without penalty and at the full cost return.
Starting March 3, 2020, the Situation Center began to operate in Aviation Administration of Kazakhstan JSC, with the purpose of monitoring coronovirus situation. The center observes the statistics of infected people in countries with which Kazakhstan has regular and irregular flights. If passengers need to consult on the issue of returning airline tickets, Aviation Administration of Kazakhstan JSC has a hotline 8 (7172) 64 58 41. The work schedule is 09 AM to 6 PM on business days (5/2).